Ex UPs for diagnosis (posted on calendar)

Ex UPs for diagnosis (posted on calendar) - Example...

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Example Usability Problems for Diagnosis with the UAF
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The unreadable error message A user thinks he knows what he is doing on a certain task, but when he selects an object and clicks on an icon, he gets an error message. The problem is the error message is in a very small font and the color is too close to the background color, so he has difficulty reading the message and cannot understand what he did incorrectly.
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How to use the Master Document feature? User knows generally that the Master Document feature of Word is used to allow treating several chapters in different files as a single document (e.g., for global editing). She wants to use this for her multiple thesis chapters, but the system doesn’t help her figure out what she can do with it or how it might help her with her task. She has not yet done anything with it.
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Can’t reuse document numbers A user of a personal document retrieval system has been deleting numbered documents. The user now wants to reuse the old document numbers, but the system does not allow this.
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Please do it my way A person using a Windows program for ftp file transfer wants to rename a file. She selects the file name and tries to type over it (as she does in the Explorer program on her PC), but this does not work. Eventually she figures out that you have to select the filename and then click the Rename command from a button bar. That leads to a small dialogue box with the filename in a text field where she can edit the name and click on OK. When she clicks OK, the system puts the new filename back into the list. She completes the task wondering why the system didn’t provide a way to do the task directly.
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Oops, give me my records back A database user accidentally deleted a number of related records. She knows that she can back out of this and correct the error, but the system doesn’t help her find a way to do it. There is a button, labeled ‘Back’ for recovery from deletion but she was looking for something like ‘Undelete’ and didn’t make the connection.
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Hey, I need to print A user of a home design program was
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This note was uploaded on 09/11/2008 for the course CS 5714 taught by Professor Rhartson during the Fall '06 term at Virginia Tech.

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Ex UPs for diagnosis (posted on calendar) - Example...

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