SCM 404 Exam 1 Review

SCM 404 Exam 1 Review - Class 1 Basic supply chain unit 3...

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Class 1 Basic supply chain unit – 3 entities and 4 flows Entities – suppliers, producers, and customers Flows – information flow (both directions), reverse product flow (customers back to producers, producers back to suppliers), primary product flow (suppliers to producers, producers to customers), primary cash flow (customer to producer, producer to supplier) Information flow – invoices, sales lit, specs, blueprints, receipts, orders, rules and regs, etc Primary cash flow – payments for products, supplies, etc Primary product flow – material, components, supplies, services, energy, finished products Reverse product flow – returns for repair, replacement, recycling, disposal, etc 5 SCOR processes – plan (demand/supply planning and management), source (sourcing stocked, make-to-order, and engineer-to-order product), make (make-to-stock, make-to- order, and engineer-to-order product execution), deliver (order, warehouse, transportation, and installation management for stocked, make-to-order, and engineer-to- order product), return (return of raw materials and receipt of returns of finished goods) FULFILLMENT FOCUSES ON DELIVERY AND RETURNS Class 2 Fulfillment operations – AKA demand fulfillment, physical distribution, outbound-to- customer logistics, logistics and order fulfillment, how product is physically moved through the supply chain to the end customer, the execution of the plan Distribution requirements planning (DRP) – planning/systems process, often the driver for fulfillment, determines push vs. pull Fulfillment – includes all activities from preparation to filling customer orders, through processing customer orders, seller’s receipt of payment including: inventory management, order management and order processing, physical fulfillment (assembly, customization, warehousing, inventory management, and transportation), customer service (managing returns, customer inquiries, problem resolution) 7 R’s of fulfillment – the right product, to the right customer, at the right time, at the right place, in the right condition, in the right quantity, at the right price Distribution system options – source (company plant, supplier), distribution centers (company DCs, public, contract, and 3PLP warehousing), delivery (through stores, direct-to-customer (internet or phone sales)) Warehousing – used to store product (seasonality, setup constrained production, transportation economies), offers complete product-line assortments (many products from
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different companies come into warehouse, unloaded, then combined with other products in mixed pallets for delivery), break large (bulk) loads into small loads for delivery, improve customer service, perform light assembly (finish-to-order) and other value-added services, handle returns, enable “efficient” production and transportation quantities Principle of total minimum transactions – if a DC is introduced, less shipping lanes need to be open than if there was no DC DCs (Pros and cons) – Pros: transportation costs reduced due to bulk shipments, retail
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SCM 404 Exam 1 Review - Class 1 Basic supply chain unit 3...

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