Solution_ Homework1_Process and Capacity

Solution_ Homework1_Process and Capacity - 311 Operations...

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311 Operations Management Fall 2008 Solution: Homework # 1 – Process Analysis and Capacity Management 1. (20 points) Dell is known for mass customization. Its secret is to always maintain an inventory of base models, and to offer its customers add-on options. The process is as follows: The first step is receiving the order. After receiving an order, the order is checked for add-ons. If needed, add-ons are added to the base model. (Note that base models are held in inventory). Then the computer is packed, and finally shipped. Draw a process flow diagram for the above process. 5 point off for each incorrect shape, 5 point off for any incorrect flows, 5 points for duplicated Base models storage, 1 point off for missing “Yes” and/or “No”, maximum 20 points deduction 2. (30 pts., 10 per part) Bank XYZ receives 5 loan requests per hour on average. Each loan request goes through an initial processing stage, after which an “accept or reject” decision is made. Approximately 60% of the loans are
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This note was uploaded on 09/19/2008 for the course BUAD 311 taught by Professor Vaitsos during the Fall '07 term at USC.

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Solution_ Homework1_Process and Capacity - 311 Operations...

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