spch notes - Ch 1 communicating at work Context environment...

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Ch. 1 communicating at work Context- environment Noise- distraction of communication physical- actually hear/see psychological- little voices (internal) in your mental physiological- physical function Communication principles Communication is unavoidable Communication operates on two levels 1. Content message- topic under discussion 2. Relational messages Affinity- degree of liking Control- influence over the situation Communication is irreversible Communication is a process Communication is not a panacea (communication does not solve all problems) Communication networks Formal communication networks (org chart) Ex. P13 chart 1. Downward communication 2. Upward communication 3. Horizontal communication Informal communication network Friendships, shared personal or career Interest, proximity Functions of upward communications 1. What subordinates are doing 2. Unsolved work problems 3. Suggestion for improvement 4. How subordinates feel Functional of horizontal communication 1. Task coordination 2. Problem solving 3. Sharing information 4. Conflict resolution
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5. Building rapport Functions of informal networks 1. Confirming formal messages 2. Expanding on formal messages 3. Expediting official messages 4. Contradicting official messages 5. Circumventing formal channels Cultivating personal networks 1. View everyone as a networking prospect 2. Treat your contact with gratitude and respect 3. Help others 4. Get referrals to secondary sources 5. Seek a mentor Face to face & electronic channels 1. Face to face communication a. Richness b. Speed c. Control d. Persona quality 2. Teleconferencing 3. Telephone & voicemail 4. Written communication 5. Email Communication channels 1. Which do I used? 2. Considered the tone 3. Consider the organization’s culture 4. Consider using multiple channels Chapter 2 communication, culture, and work Culture- learned set of shared interpretations about beliefs, values, and norms (set of unwritten rules), which effect the behaviors of a relatively large group of people. Culture is communication and communication is culture I. Organizational culture & communication 1. Relatively stable, shared set of rules about how to behave and set of values about what is important Theory X (very structured, stricted)
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Theory Y (very lenient not strict) Pg 64 Theory X & Y Sociability Power distribution and job autonomy Degree of structure Achievement rewards Opportunities for growth Tolerance for risk and change Conflict tolerance Emotional support Culture & career planning Study the physical setting Read what the company says about itself Test how the company greets strangers Interview company people Learn how people spend their time Cultural differences in doing business Difference in customs & behavior Formality Social customs Styles of dress Time 1. monochronic- tangible (ex. Time is money) 2. polychromic- time takes a back seat Conflict styles Gender roles Dimensions of cultural diversity High vs low context (us?) Low context uses language for expression High context – relies on nonverbal cues Individualism & collectivism Individualism- put own interest and those of immediate family ahead of social concerns.
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