midterm review - Ch. 1 communication at work Sender person...

Info iconThis preview shows pages 1–3. Sign up to view the full content.

View Full Document Right Arrow Icon
Ch. 1 communication at work Sender – person who transmit a message Receiver- person who decode it, attaching meaning to the words or symbols Feedback- the discernible response of a receiver to a sender’s message Noise- term communication scholars use for factors that interfere with the exchange of messages Content messages- information about the topic under discussion Relational messages- signals indicating how they feel about one another Formal network- are systems designed by management to dictate who should talk to whom to get a job done. Organizational chart- most common way of describing formal communication networks Downward communication- occurs whenever superiors initiate messages to their subordinates Job instructions Job rationale Procedures and practices Feedback Upward communication- message flowing from subordinates to superiors Horizontal communication- a third type of organizational interaction, consist of messages between members of an organization with equal power. Informal communication networks- patterns of interaction based on friendships, shared personal or career interests, and proximity Functions of informal networks within organizations Confirming formal messages Expanding on formal messages Expediting official messages Contradicting official messages Circumventing formal channels Networking- strategic dimension that goes beyond being sociable, personal contacts View everyone as a network prospect Treat your contacts with gratitude and respect Help others
Background image of page 1

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
Get referrals to secondary sources Seek a mentor Chap. 2 Culture- learned set of shared interpretations about beliefs, values, and norms, which affect the behaviors of a relatively large group of people Low-context culture- uses language primarily to express thoughts, feelings, and ideas as clearly and logically as possible High-context culture- relies heavily on subtle, often nonverbal cues to convey meaning, save
Background image of page 2
Image of page 3
This is the end of the preview. Sign up to access the rest of the document.

Page1 / 6

midterm review - Ch. 1 communication at work Sender person...

This preview shows document pages 1 - 3. Sign up to view the full document.

View Full Document Right Arrow Icon
Ask a homework question - tutors are online