midterm review - Ch 1 communication at work Sender person...

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Ch. 1 communication at work Sender – person who transmit a message Receiver- person who decode it, attaching meaning to the words or symbols Feedback- the discernible response of a receiver to a sender’s message Noise- term communication scholars use for factors that interfere with the exchange of messages Content messages- information about the topic under discussion Relational messages- signals indicating how they feel about one another Formal network- are systems designed by management to dictate who should talk to whom to get a job done. Organizational chart- most common way of describing formal communication networks Downward communication- occurs whenever superiors initiate messages to their subordinates Job instructions Job rationale Procedures and practices Feedback Upward communication- message flowing from subordinates to superiors Horizontal communication- a third type of organizational interaction, consist of messages between members of an organization with equal power. Informal communication networks- patterns of interaction based on friendships, shared personal or career interests, and proximity Functions of informal networks within organizations Confirming formal messages Expanding on formal messages Expediting official messages Contradicting official messages Circumventing formal channels Networking- strategic dimension that goes beyond being sociable, personal contacts View everyone as a network prospect Treat your contacts with gratitude and respect Help others
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Get referrals to secondary sources Seek a mentor Chap. 2 Culture- learned set of shared interpretations about beliefs, values, and norms, which affect the behaviors of a relatively large group of people Low-context culture- uses language primarily to express thoughts, feelings, and ideas as clearly and logically as possible High-context culture- relies heavily on subtle, often nonverbal cues to convey meaning, save
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  • Spring '08
  • performance appraisal interview, Upward communication- message, subordinates Job instructions, Noise- term communication, Relational messages- signals

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midterm review - Ch 1 communication at work Sender person...

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