Wegmans Food Markets, Inc Introduction Wegmans Food Markets, Inc., is a family-owned business that began operations in 1916 by brothers Walter and John Wegman. Being one of the largest private supermarket chain with 89-stores in New York, Pennsylvania, New Jersey, Virginia, Maryland and Massachusetts, it has 45,000 employees with annual sales of over $3 billion. Many of the stores are about 10,000-square-foot superstores that triple the size of the average supermarket. Wegmans is known for providing its customers high product quality and excellent service with sales per square foot 50%higher than the industry average and won many award and distinctions as an employer, community service and retailer. For 19 consecutive years, Fortune magazine has named Wegmans one of the “100 Best Companies to Work For”. (David, 2016) In 2013 Wegmans was No. 5 and in 2005, it was No. 1. Wegmans recognition is a perfect example of a company that offers the best quality products, beautiful spaces in the stores and exhibitions, at a level that one would think they know what a customer is wanting before the customer knows what he or she wants. Wegmans may owe its success to the fact that it values its employees as much as its customers. Satisfied employees are more likely to be motivated to produce satisfied customers. Wegmans is an exemplary company that has had leaders with vision, values and principles, and consistency and flexibility compared to other retailers in the supermarket industry. In this case study, we will discuss two operation concepts, suggest improvements and provide suggestions onhow to resolve them.