Unformatted text preview: performance o Based on measurable, and to a large extent objective , standards • Cons include: o Balanced? Not clear if all measures should receive equal weight. o Some performance goals are influenced by factors beyond the control of bank managers o Managers are not involved in setting some goals; therefore, some concerns regarding buy-in o Questionable measurement qualities of the customer service dimension 3. Complete the year-end evaluation for James. All categories except for customer service should receive an above par rating. Use outside resources, the text book, go on line, etc. There is a 5 page limit! Good luck with finals...
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This note was uploaded on 10/31/2007 for the course H ADM 211 taught by Professor Sway during the Fall '07 term at Cornell.
- Fall '07