actual final report - S.O.B Students of Organizational...

Info icon This preview shows pages 1–3. Sign up to view the full content.

View Full Document Right Arrow Icon
S.O.B S tudents of  O rganizational  B ehavior 
Image of page 1

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full Document Right Arrow Icon
Introduction Whether a customer is unhappy with his meal, an employee makes a crucial mistake serving her customers, or an employee performs exceptionally, it is a manager’s job to make sure that everyone is satisfied and clear about the issue at hand in the end. In different countries with varied cultures, managers deal with these situations in distinctly different manners. The styles by which supervisors manage their employees and take care of their customers are often radically different depending on where in the world the organization operates. Each style caters to the needs of the people of that culture, depending on their social, physical, emotional, and psychological needs. Our group interviewed managers in China, Brazil, and the United States and conducted research to study differences in management styles in different countries. Research and Interview Results Please refer to Table 1, 2, and 3 in the Appendix for the results of our interviews and research. Comparison Between Interviews and Research Please refer to Table 4 in the Appendix for a comparison of our interviews and research.. Comparison of Management Styles Among Different Countries Handling Underachieving Employees- Hong Kong vs. Brazil vs. United States When dealing with employees who are underachieving, many of the countries embrace similar styles for improving employee performance. Managers from at least one restaurant in each of the three countries said that they would hold a meeting with any employee that is underachieving and discuss the problem on a one-on-one basis. However, some restaurants took different actions as well. D.O.M.
Image of page 2
Image of page 3
This is the end of the preview. Sign up to access the rest of the document.

{[ snackBarMessage ]}

What students are saying

  • Left Quote Icon

    As a current student on this bumpy collegiate pathway, I stumbled upon Course Hero, where I can find study resources for nearly all my courses, get online help from tutors 24/7, and even share my old projects, papers, and lecture notes with other students.

    Student Picture

    Kiran Temple University Fox School of Business ‘17, Course Hero Intern

  • Left Quote Icon

    I cannot even describe how much Course Hero helped me this summer. It’s truly become something I can always rely on and help me. In the end, I was not only able to survive summer classes, but I was able to thrive thanks to Course Hero.

    Student Picture

    Dana University of Pennsylvania ‘17, Course Hero Intern

  • Left Quote Icon

    The ability to access any university’s resources through Course Hero proved invaluable in my case. I was behind on Tulane coursework and actually used UCLA’s materials to help me move forward and get everything together on time.

    Student Picture

    Jill Tulane University ‘16, Course Hero Intern