Quiz 4 - 100 - Question 1(5 points A(n in an outsourcing...

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Quiz 4 - 100

View Test Prep - Quiz 4 - 100 from MIS 15336 at Kennesaw State University.

Question 1   ( 5 points ) A ( n ) _ ____ in an outsourcing agreement defines the conditions under which either party may exit the outsourcing relationship .
1 Question options :
1 ) 
2 ) balance sheet
3 ) offer document
4 ) defense agreement
Answer:  1 )   ) termination clause
4 5   points _____ provides valuable customer benefits , is hard for competitors to imitate , has a direct impact on the organization ’ s customers , is a major cost driver , is essential for providing services , and can be leveraged widely across many products and markets . Question 4 options :
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Question 2   ( 5 points ) Xsis Inc. is an information technology ( IT ) and services company . It used to outsource its technical support calls to a company located in a Southeast Asian country . Xsis Inc. started receiving a lot of complaints from customers on language difficulties and delays in reaching senior technicians when speaking to support personnel . The reduction in the volume of calls for its services led Xsis Inc. to terminate its outsourcing contract . Identify the appropriate issue related to outsourcing that led Xsis Inc. to terminate its contract with the company in Southeast Asia .
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Question 3   ( 5 points ) Which of the following is true about public cloud computing ?
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7 5   points Icarus Inc . manufactures fighter planes for the government . It made a strategic decision to outsource the production of wings and turbines to another firm for the purpose of reducing production cost and development time by two years . However , the outsourcing provider developed the planes ' wings and turbines using low-grade material , which led to Icarus Inc . losing its contract with the government . The loss of time and revenue was non-amendable and the company was closed down eventually . Which of the following issues associated with outsourcing best describes the cause of Icarus Inc . shutting down ? Question 7 options :
A 1 ) Security breaches
B 2 ) Legal issues
C 3 ) Quality problems
D 4 ) Employee morale
Question 5   ( 5 points ) Which of the following processes defines periodic formal reviews between the outsourcing company and its service provider and explicit escalation procedures in the event of a disagreement ?
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Question 6   ( 5 points ) _____ is an arrangement in which one company contracts with another organization to provide services that could be provided by company employees .
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10 5   points The core business process of a locomotive firm is designing engines . It outsources the production of automobile bodies and several of its parts to different organizations in South Africa and South Asia . Which of the following could be the most appropriate reason for the locomotive firm to outsource ? Question 10 options :
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Question 8   ( 5 points ) Quake Inc. , a software giant , outsources its customer relationship management amenity to Zeins Inc . The contract between the two firms requires Zeins Inc. to exclusively use tools supplied by Quake Inc. and also makes Zeins responsible for the maintenance of the tools . Identify the type of service in the above scenario .
1 Question 8 options :
1 ) Platform as a service
2 ) Vertical integration
3 ) 
4 ) Horizontal integration
Answer:  3 )   Infrastructure as a service
Question 9   ( 5 points ) _____ frees up a large amount of resources and management effort that can be redirected to other more strategic issues within an organization .
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Ethics in Information Technology
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Chapter 10 / Exercise 4
Ethics in Information Technology
Reynolds
Expert Verified
Question 1 (5 points)A(n) _____ in an outsourcing agreement defines the conditions under which either party may exit the outsourcing relationship.Question 1 options:1)termination clause2) balance sheet3) offer document4) defense agreement
Question 2 (5 points)Xsis Inc. is an information technology (IT) and services company. It used to outsource its technical support calls to a company located in a Southeast Asian country. Xsis Inc. started receiving a lot of complaints from customers on language difficulties and delays in reaching senior technicians when speaking to support personnel. The reduction in the volume of calls for its services led Xsis Inc. to terminate its outsourcing contract. Identify the appropriate issue related to outsourcing that led Xsis Inc. to terminate its contract with the company in Southeast Asia.
Question 3 (5 points)Which of the following is true about public cloud computing?
Question 4 (5 points)
We have textbook solutions for you!
The document you are viewing contains questions related to this textbook.
Ethics in Information Technology
The document you are viewing contains questions related to this textbook.
Chapter 10 / Exercise 4
Ethics in Information Technology
Reynolds
Expert Verified
_____ provides valuable customer benefits, is hard for competitors to imitate,has a direct impact on the organization’s customers, is a major cost driver, is essential for providing services, and can be leveraged widely across many products and markets.

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