mba 520 transformational leadership problem solution intersect investments

Mba 520 transformational leadership problem solution intersect investments

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Problem Solution: Intersect Investments 1 Running head: PROBLEM SOLUTION: INTERSECT INVESTMENTS MBA 520: transformational leadership Problem Solution: Intersect Investments University of Phoenix MBA 530
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Problem Solution: Intersect Investments 2 Problem Solution: Intersect Investments A Company must evolve as the market changes in order to remain competitive and successful. Intersect investments has seen a volatile market since September 11, 2001. In order to instill client and employee trust, Intersect needs to implement some changes. By launching a new customer intimacy model, a mentoring program, and implementing team building activities Intersect will reach their desired goals decreasing employee turnover and increasing company profits.
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Problem Solution: Intersect Investments 3 Situation Analysis Issue and Opportunity Identification Intersect Investment has realized a decline in customer satisfaction and an increase in employee turnover. In order to rectify the problem Frank Jeffers, CEO, is looking to implement a customer intimacy model designed to increase client and Wall Street trust in the company. The employees are not convinced the customer intimacy model is feasible for an investment company. Joel shares benchmarking information from an IT company which shows that the customer intimacy model is a viable solution but meets resistance from Lyn. The management team will need to be persistent in directing the company to reach the goals set by Frank Jeffers. In order to meet the desired goals, Intersect will need to communicate the expected changes, share the goals desired and establish a goal commitment from the employees necessary to implement the change. Lewin’s change model which is a three-step process will help shift the business operating model to the customer intimacy model desired by Frank Jeffers.
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Problem Solution: Intersect Investments 4 Stakeholder Perspectives/Ethical Dilemmas In the Intersect Investment scenario, there are individual, as well as groups of stakeholders. Each stakeholder brings perceived notions of change realizing a need for change, a desire to change or a resistance to change to meet the goals of the company. Frank Jeffers is the CEO Intersect Investments. He has a goal to initiate a new customer intimacy model which is designed to increase the trust which has been lacking within the industry since September 11 th. Frank has been with Intersect for 25 years and has led the company through several restructuring processes. Frank is fair but has high expectations when he sets goals. Unfortunately, Frank had to terminate a senior employee who was not embracing the desired change which has left the team and company stressed. (UOP, 2007) Janet Angelo successfully implemented a customer intimacy model over a three year period at two previous companies. Intersect expects Janet to make the necessary implementation and changes within 12 months. Janet will need to rely on her senior management staff to help her make the necessary restructuring changes to implement the new model. Janet is highly leveraged
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Mba 520 transformational leadership problem solution intersect investments

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