Kotler - Kotler P Keller K L(2012 The Central Role of...

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Kotler, P., & Keller, K. L. (2012). The Central Role of Strategic Planning. Marketing management (pg#36) Anonymous.Amazon.com, Inc. (n.d.). Retrieved May 15, 2017, from http://www.fundinguniverse.com/company-histories/amazon-com-inc-history/ Minsker, M. (2015, July 10). 10 Ways Amazon Has Changed Customer Service in 20 Years. Retrieved May 15, 2017, from
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