Certo_9e_Ch09_TB - Chapter 09 Test Bank KEY 1 A decision is...

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Chapter 09 Test Bank KEY 1. A decision is a(n): A. choice from among available alternatives. B. prejudicial treatment of others. C. belief held by like-minded people. D. evaluation of evidences. AACSB: Analytic Accessibility: Keyboard Navigation Bloom's: Remember Difficulty: 1 Easy Learning Objective: 09-01: Identify the steps in the rational model of decision making. Topic: The Process of Decision Making Feedback: A decision is a choice from among available alternatives. Solving problems involves making a series of decisions: deciding that something is wrong, deciding what the problem is, deciding how to solve it. 2. According to the rational model of decision making, a decision maker first: A. takes corrective action. B. identifies the problem. C. receives feedback. D. evaluates alternatives. AACSB: Analytic Accessibility: Keyboard Navigation Bloom's: Remember Difficulty: 1 Easy Learning Objective: 09-01: Identify the steps in the rational model of decision making. Topic: The Process of Decision Making Feedback: According to the rational model of decision making, a decision maker first identifies the problem. It is important to distinguish the symptoms of a problem from the problem itself. Usually a supervisor notices the symptoms first, so he or she has to look for the underlying problem. 3. In the rational model of decision making, which of the following steps comes after one chooses and implements the best alternative? AACSB: Analytic Accessibility: Keyboard Navigation Bloom's: Remember Difficulty: 1 Easy Learning Objective: 09-01: Identify the steps in the rational model of decision making. Topic: The Process of Decision Making
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4. In the rational model of decision making, which of the following is the next step after identifying alternative solutions? AACSB: Analytic Accessibility: Keyboard Navigation Bloom's: Remember Difficulty: 1 Easy Learning Objective: 09-01: Identify the steps in the rational model of decision making. Topic: The Process of Decision Making
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