11-3 - 3 Following Professional Telephone and Voice Mail...

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3. Following Professional Telephone and Voice Mail Etiquette Despite heavy reliance on e-mail, most businesses still use the telephone as their primary contact with the outside world. Be sure to understand professional expectations for telephone, cell phone, and voice mail etiquette. Identify the telephone etiquette that will make your telephone calls productive. Check all that apply. Be brisk when rushed. Avoid telephone tag. Plan a mini-agenda. Deliver bad news via voice mail. Be professional and courteous. Points: 1 / 1 Close Explanation Explanation: To increase the productiveness of your phone calls, plan a mini-agenda, use three-point introductions, be brisk if you are rushed, be cheerful and accurate, be professional and courteous, bring it to a close, avoid phone tag, and leave complete voice mail messages. Read the scenario, and answer the question. You are having a hard day at work, but you have to make several phone calls. What can you do to make sure your voice projects a friendly tone? Avoid talking on the phone.
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