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Unformatted text preview: Norman Chen September 20 th , 2007. 14731 Tolan. Thurs 6-8. Assignment 1 1. The stereotypes for used-car salesman developed over a long period of years, first experienced (or even possibly imagined) by individuals and then shared with groups of people until it becomes a common idea. Someone had a negative experience with a salesman and when multiple accounts of similar experiences are shared, a common definition, or stereotype, whether true or not, can be formed. In addition, people tend to project negative qualities on other people (because they are in the out group) without giving them the benefit-of-the-doubt, which might have led a somewhat neutral experience turn into a bad one. 2. The case incident shares that Joe has been trying to develop a relationship with his customers, sharing his passion and expertise with them. This is only the first step that customers, sharing his passion and expertise with them....
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- Spring '08