ch01_outline

ch01_outline - STUDY OUTLINE FOR CHAPTER 1 INTRODUCTION TO...

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STUDY OUTLINE FOR CHAPTER 1 INTRODUCTION TO OPERATIONS MANAGEMENT 1. Define the term operations management. The management of systems or processes that create goods and/or provide service 2. What are the three basic functions in business organizations? 1) Finance 2) Operations 3) Marketing 3. Operations oversees a transformation or conversion process. Explain briefly. 4. What is meant by the term value-added ? Value-added is the difference between the cost of inputs and the value or price of outputs. 5. Explain the term goods-service continuum. Goods are the result of tangible output, anything we can see or touch, Such as: retail sales 1-1
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Service is an act. Such as doctors, software development. 6. Name some ways that manufacturing and systems and service systems differ. P7 1) Degree of Customer contact 4) Measurement of productivity 2) Uniformity of Input 5) Quality Assurance 3) Labor content of jobs 6) Amount of Inventory 7. Operations management professionals make decisions that affect the entire organization. Briefly explain each of these categories: p14
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This note was uploaded on 09/30/2008 for the course MGT 3325 taught by Professor Umble during the Fall '08 term at Baylor.

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ch01_outline - STUDY OUTLINE FOR CHAPTER 1 INTRODUCTION TO...

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