ch02_outline

ch02_outline - STUDY OUTLINE FOR CHAPTER 2 COMPETITIVENESS,...

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STUDY OUTLINE FOR CHAPTER 2 COMPETITIVENESS, STRATEGY, AND PRODUCTIVITY 1. Name ten ways that the operations function influences the competitiveness of an organization. a. Product and service design b. Cost c. Location d. Quality e. Quick response f. Flexibility g. Inventory Management h. Supply Chain Management i. Service j. Managers and workers – skills and ideas 2. Define these terms: Mission: The reason for the existence of an organization Goals: Provide detail and scope of a mission Strategies: Plans for achieving organizational goals Tactics: The methods of actions taken to accomplish strategies Distinctive competencies: The special attributes or abilities that give an organization a competitive edge Order qualifiers: Characteristics that customers perceive as minimum standard of acceptability to be considered as a potential for purchase 2-1
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Order winners: Characteristics of an organization’s good or service that cause it to be perceived as better than the completion. Environmental scanning:
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This note was uploaded on 09/30/2008 for the course MGT 3325 taught by Professor Umble during the Fall '08 term at Baylor.

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ch02_outline - STUDY OUTLINE FOR CHAPTER 2 COMPETITIVENESS,...

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