Erving Goffman

Erving Goffman - Erving Goffman, Humanizaing bureaucracies...

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Erving Goffman, Humanizaing bureaucracies Dramaturgical approach Saw the performances staged in a theater as an analytical analogy and tool for depicting and understanding socialization and the shaping of the self Depicted social life as a stage on which people interact Self is a product of the ongoing performances that characterize a person’s everyday interaction with others and of how these performances are interpreted by others Humanizing Bureaucracies “can we make bureaucracies more humane instruments for modern living?” Employee Participation “quality circles”, “participative management”, or “working smarter” Group of a dozen workers and a manager meet together on a regular basis Discuss ways to get along better Make work easier Raise output Improve the quality of their products Decreases: Absenteeism Tardiness Grievances Strikes Labor costs Pilferage Conlfict theorists argue that programs are just cosmetic efforts to control
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Erving Goffman - Erving Goffman, Humanizaing bureaucracies...

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