organizational theory and behaviour_4456 - know that...

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know that communication is most effective in organizations when it uses multiple channels—that is, both oral and written messages. Oral messages help get people's 54 immediate attention. Then, written follow-ups are useful because they provide permanent documents to which people can later refer. Oral messages also have the benefit of allowing for immediate two-way communication between parties, whereas written messages are frequently one-way, or take too long

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