study notes - Test Review and Information with terms and information covered from Intro to Chapter 5 Personal Assistant This could mean making travel

study notes - Test Review and Information with terms and...

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Test Review and Information with terms and information covered from Intro to Chapter 5 Personal Assistant This could mean making travel arrangements for a family vacation, handling executive’s personal banking, or even organizing social functions that don’t relate to the office. Office professionals are valued for: Sophisticated office technology skills Essential human relations skills Office procedures knowledge Ability to learn and adapt Work ethics Administrative Assistant expertise includes: Communication Organizational skills People organization Technology/software expertise Document composition/preparation Problem solving There will always be a demand for skilled office professionals because administrative skills are: Portable Transferable Flexible In demand Valued
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Soft skills ( page 10) Positive attitude Being dependable Being responsible Having a positive self-image A self-starter Soft skills are “people” skills and include: Verbal communication Teamwork/collaboration Problem solving Tact/diplomacy Written communication Interpersonal skills (page 10) Interact efficiently with other Working as part of a team Teaching others Interacting with customers Negotiating agreements and respecting diversity Essential technology skills include: Computer hardware and data management Word processing Spreadsheets E-mail and scheduling software Communication equipment and devices Databases
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Professional image (page 11) Sociable Considerate Leadership Being confidential Recognize individual differences Team player Office politics can be defined simply as actions taken by office employees to influence others for personal reasons. (page 18) Office politics can be defined as “actions taken by office employees to influence others for personal reasons” and is characterized by people: 1. Withholding or selectively sharing information 2. Creating political networks 3. Accusing others 4. Forming groups or cliques A code of ethics is a formal document developed by your organization that states the organizations primary values and ethical rules of conduct. (page 19) A Code of Ethics is a formal document that states an organization’s primary values and ethical rules of conduct. A Code of Ethics may define employees’ rights and responsibilities when: 1. Handling confidential information 2. Claiming other’s work as your own (plagiarizing), unexcused absences, deceiving others, or acting in an unprofessional manner 1. Taking extended breaks, arriving late, leaving early, wasting the company’s time 4. Falsifying information or documents 5. Wasting resources 6. Exaggerating on expense claims
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7. Using office equipment for personal use 8. Taking supplies home 9. Harassing co-workers Change Change is inevitable.
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