Test Review and Information with terms andinformation covered from Intro to Chapter 5Personal AssistantThis could mean making travel arrangements for a family vacation, handling executive’s personal banking, or even organizing social functions that don’t relate to the office.Office professionals are valued for:•Sophisticated office technology skills•Essential human relations skills•Office procedures knowledge•Ability to learn and adapt •Work ethics Administrative Assistant expertise includes:•Communication•Organizational skills•People organization•Technology/software expertise •Document composition/preparation•Problem solvingThere will always be a demand for skilled office professionals because administrative skills are:•Portable•Transferable•Flexible•In demand•Valued
Soft skills ( page 10)Positive attitude Being dependableBeing responsible Having a positive self-imageA self-starterSoft skills are “people” skills and include:•Verbal communication•Teamwork/collaboration •Problem solving•Tact/diplomacy•Written communicationInterpersonal skills (page 10)Interact efficiently with otherWorking as part of a teamTeaching othersInteracting with customersNegotiating agreements and respecting diversityEssential technology skills include:•Computer hardware and data management•Word processing•Spreadsheets•E-mail and scheduling software•Communication equipment and devices•Databases
Professional image (page 11)SociableConsiderateLeadershipBeing confidentialRecognize individual differencesTeam playerOffice politics can be defined simply as actions taken by office employees to influence others for personal reasons. (page 18)Office politics can be defined as “actions taken by office employees to influence others for personal reasons” and is characterized by people:1.Withholding or selectively sharing information2.Creating political networks3.Accusing others4.Forming groups or cliquesA code of ethicsis a formal document developed by your organization that states the organizations primary values and ethical rules of conduct. (page 19)A Code of Ethicsis a formal document that states an organization’s primary values and ethical rules of conduct.A Code of Ethics may define employees’ rights and responsibilities when:1.Handling confidential information2.Claiming other’s work as your own (plagiarizing), unexcused absences, deceiving others, or acting in an unprofessional manner1.Taking extended breaks, arriving late, leaving early, wasting the company’s time4.Falsifying information or documents5.Wasting resources6.Exaggerating on expense claims
7.Using office equipment for personal use8.Taking supplies home9.Harassing co-workers Change•Change is inevitable.