Class 9 Notes - MGT 325 Efficiency Motivation and Quality...

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MGT 325 Efficiency, Motivation, and Quality in Work Design
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What is Work Design? The formal process of dividing an organization's total stock of work into jobs and tasks that its members can perform. “Division of Labor” put into action… What should a manager take into account when designing a subordinates job?
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Three main perspectives Efficiency Perspective Minimize the costs of production activities Scientific management roots (Fredrick Taylor) Motivational Perspective A reaction to the efficiency perspective (based on human motivation and satisfaction) Focused on designing jobs that encourage employee growth and fulfillment Quality Perspective A combination of the two focused on improving motivation and quality using TQM, self managed teams, advanced production technologies, etc.
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The Efficiency Perspective Creating jobs that save time, human energy, raw materials, and other productive resources. Methods Engineering (the one best way) Process Engineering Human Factors Engineering Work Measurement Time and Motion Studies
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Methods Engineering: Process Concerned primarily with the sequence of tasks required to produce a product or service. - How do tasks fit together into a job? - What role (if any) should humans play? - Are managers necessary for directing and controlling work? Specify the procedures, equipment, and physical layout of work.
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Methods Engineering: Human Factors Concerned primarily with designing machines and work environments that better match human capacities and limitations – Mouse “pads” – “Shaped” chairs – “Friendly” keyboards Physical interface: Size, shape, color, and types of controls for equipment Cognitive interface: Workplace design/layout Physical Environment Climate, noise, vibration, lighting effects on performance & health
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Concerned with measuring the amount of work accomplished and devising standards for quality & quantity Identifying and timing “Therbligs” (basic motions) Micromotion Analysis Identifying hand and body movements required to do a job. Use slow speed film/videotape to develop efficiency Time analysis: Measuring time consumed by actions Stopwatch Analysis Use a device to measure exact time a sequence of motions takes to complete a job Standard Time Analysis Use Standard time charts to identify time for micromotion results
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Does the efficiency perspective work?
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Does the efficiency perspective work? Efficiency-related redesign techniques can
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This note was uploaded on 03/18/2008 for the course MGT 325 taught by Professor Roth during the Fall '07 term at Michigan State University.

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Class 9 Notes - MGT 325 Efficiency Motivation and Quality...

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