Class 11 Notes - Chapter Nine Group Dynamics Thomson...

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Thomson South-Western 1 Chapter Nine Group Dynamics
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2 What is a group? Generally, group members share ten characteristics: 1. They define themselves as members. 2. They are defined by others as members. 3. They identify with one another. 4. They engage in frequent interaction. 5. They participate in a system of interlocking roles. 6. They share common norms. 7. They pursue shared, interdependent goals. 8. They feel that their membership in the group is rewarding. 9. They have a collective perception of unity. 10. They stick together in any confrontation with other groups.
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3 Group Effectiveness A group is effective when it satisfies three important criteria: Production output Member satisfaction Capacity for continued cooperation
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4 Stages of Group Development Research indicates that these developmental processes tend to advance through four stages: Forming: characterized by uncertainty and anxiety Storming: conflicts may erupt Norming: focuses on reestablishing the central purpose of the group Performing: members fulfill their roles and work toward attaining group goals Adjourning: the group prepares for its disbandment. Energy is directed at wrapping up activities.
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5 Alternative Model: Punctuated-Equilibrium 1. First meeting sets direction. 2. First phase is inertia. 3. Transition takes place at the end of this first phase, which occurs exactly when group has used up ½ its allotted time. 4. Transition initiates major changes. 5. Second phase of inertia. 6. Last meeting characterized by markedly accelerated activity.
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6 A Simple Model of Group Productivity Actual Productivity = Potential Productivity – Process Losses + Process Gains
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Improving Performance via Potential Productivity What is the nature of the task or process? Team creation should self-contain complete processes, key deliberations, and interdependencies required to carry out work process. Do team members possess requisite skills to successfully fulfill their role? Training or replacement
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Class 11 Notes - Chapter Nine Group Dynamics Thomson...

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