Bella's A Case Study.docx - Michael(Mike Shisler 1327...

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Michael (Mike) Shisler 1327 Business Management TCC Summer Semester 2017 Bella’s: A Case Study Bella’s day spa and hair salon started out as a dream and a vision that has exceeded every expectation of the founding member, Illa Fitzgerald. Illa made many smart choices when she began her dream. She knew her management limitations from the beginning and installed a general manager, Lynne Gibson, to execute a management hierarchy that would allow for proper growth. Within ten years Bella’s has grown into a small conglomerate that has overwhelmed the prideful founder. Now that Bella’s has taken on a life of its own with the growth that was sustained, the founder is not sure where her place in the company is and here lies the management problem with Bella’s moving forward. Kris Jenkins, the new General Manager, has already discovered the main problem within the employees ranks, the employees are not satisfied with the owner. The employees themselves are happy within their jobs, the survey confirms this. They enjoy their customers,
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  • Winter '14
  • Wrinkle
  • Management, Bella, store managers, Kris Jenkins, TCC Summer Semester

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