Quality management in business(1).docx

Quality management in business(1).docx - Galabina Georgieva...

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Galabina Georgieva - Quality Management in Business Close Window Feedback Assessor to Student: No Formative Feedback Available. Summative Feedback: TASK 1: You were able to choose an organisation and provide a brief background regarding its perceptions of “Quality”. As well, discuss  your chosen organisation’s motivation to meet customer requirements. (LO 1.1.)   You must provide examples of customer requirements and discuss how your chosen organisation achieves such customers’  demands.  (LO 1.2.) You were able to discuss how the organisation manages to provide a standardised service to its numerous patrons.  (LO 1.3.) Also, you were able to discuss the tools that the organisation utilises to measure quality customer service. (LO 1.3 &1.4.) You only  provided general descriptions. TASK 2:
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