Introduction_to_E-Business_Part_-1.ppt

Introduction_to_E-Business_Part_-1.ppt - HND lvl 4/5...

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HND lvl 4/5 E-Business Operations Week 1 The British Institute of Technology & E-Commerce
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Introduction Major Industry Trends E-Business Drivers and Responses What is e-Business? E-Business Networks E-Government E-Marketplaces E-Business issues and Success Factors E-Readiness E-Business: the Case of Saudi Arabia
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Market Value of an Organization Tangible Assets Buildings Equipment Furniture Cash Intangible Assets Skills & competencies Motivation of employees Databases Information technologies Efficient & responsive processes Customer loyalty & relationships
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Major Industry trends Consumer trends Service/process trends Organizational trends Enterprise technology trends
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Consumer Trends Speed of service Self-service Integrated solutions, not piecemeal products
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Service/Process Trends Convergence of sales & service: customization and integration Ease of use: make service consistent and reliable Flexible fulfillment and convenient service delivery: streamline your supply chain
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Organizational Trends Contract manufacturing: becoming brand intensive, not capital intensive Retain the core, outsource the rest: Business process outsourcing Increasing process transparency and visibility Continuous innovation and employee retention
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