Class 19 Notes - MANAGING CONFLICT EFFECTIVELY MGT 325 Fall...

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MANAGING CONFLICT EFFECTIVELY MGT 325 Fall 2007
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Conflict in Organizations Think about the last conflict you were involved in (at work) (outside of work). What was it ‘about’?
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Definition of Conflict Webster - - Fight, Battle or Struggle Sharp disagreement or opposition of ideas or interests Perceived divergence of interests- - belief that the parties’ current aspirations cannot be simultaneously achieved Incompatible activities
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A simple, useful definition Conflict is an expressed struggle between at least two interdependent parties who perceive incompatible goals, scarce resources, and interference from others in achieving their goals. Transforming a conflict depends on perceptual or conceptual change in one or more of the parties. Perception is at the core of all conflict analysis. You must sort out what is actually happening from the perception of what is happening
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How do you view conflict As a battle to be won? As a problem to be solved? As a danger? As an opportunity? Your view of conflict determines, to a large extent,whether or not a creative solution will be found.
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Levels of Conflict Intrapersonal Interpersonal Intragroup Intergroup
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Types of Conflict Task Conflict Conflicts over content and  goals of the work. Relationship Conflict Conflict based on  interpersonal relationships. Process Conflict Conflict over how work gets done.
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Functions and Dysfunctions of Conflict Functions: Prevent stagnation Stimulates interest and creativity Medium for airing problems Root of change Medium for testing ourselves Creates cohesion inside a group, Defines boundaries Creates new energy
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Dysfunctions Competitive processes Misperception and bias- - polarized thinking Emotionality Decreased communication Issues are blurred Commitment becomes rigid Differences magnified, similarities minimized Escalation of positions
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Four “Ps” of Conflict Management PROBLEMS PERCEPTIONS AND EMOTIONS PRINCIPLES PROCESSES
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1. Problems-- What we fight about Expectations for self and others Establishing expectations Unfulfilled expectations Infringement or encroachment Resources Personality clash or feud Someone else’s fight Difference of opinion Inappropriate, impermissible, illegal behavior
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Class 19 Notes - MANAGING CONFLICT EFFECTIVELY MGT 325 Fall...

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