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study guide test 2

study guide test 2 - o Know the three assumptions behind...

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o Know the three assumptions behind structuration theory (from the book) and how the theory can help us understand small group communication? Of what does structure consist? What is adaptive structuration theory and how does it describe GDSS use? o Structuration = the concept that a group creates and continuously recreates itself through members’ communicative behaviors; the group’s communication both establishes and limits how the group develops o Everything emerges from the verbal and nonverbal comm. Between members – main idea = communication among members o Rules = guidelines for how actions should be done o Resources = materials and possessions of a group that are used by members to control the behavior of other members o Theory has three assumptions: 1) Behaviors are constrained by general rules of society, structures of the particular group, and behaviors of other members. 2) People can choose whether or not to follow the rules of the group – there is no law that forces conformity. 3) Group creation is a process; the group creates itself initially and also continuously re-creates itself; comm. Is the instrument for re-creation o External factors that influence the type of structure created = member characteristics and preferences, nature of the group’s task, interplay between important values o Adaptive Structuration Theory = a version of the structuration theory that focuses on how the rules and resources of computer technology are used in the structuration process o GDSSs are comp. Based hardware designed to improve quality/speed of group problem- solving spirit: goals technology is designed to achieve features: rules of how GDSS is supposed to be used o If groups use GDSS faithfully, follow rules and spirit, comfortable with it, and agree about how it should be used, then the group will produce more predictable outcomes o What is symbolic convergence, and what does it produce in groups? If fantasies aren’t falsehoods or dreams, what are they? What’s the process groups go through in sharing (or rejecting) a dramatizing message & fantasy? o Symbolic convergence = the theory that humans create and share meaning through talk and storytelling, producing an overlapping (convergence) of private symbolic worlds of individuals during interaction – a “meeting of the minds” o Meaning in shared when convergence occurs – the symbolic/personal comm of ppl constructs a shared reality that bonds them o Fantasy = a statement not pertaining to here-and-now of the group that offers a creative and meaningful interpretation of events and meets a group’s psychological or rhetorical need o Fantasies help create a common history, identity and outlook on both tasks and the environment; can help group deal with issues they can’t discuss directly; can build cohesiveness; can help shape direction (what they will or won t do) o Process =
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o The Abilene Paradox: Why is managing agreement a problem? What are the characteristics of groups that experience this? What communication skills and tactics help deal with this?
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