{[ promptMessage ]}

Bookmark it

{[ promptMessage ]}

Chapter 15 (word)

Chapter 15 (word) - Chapter 15 Conflict Management(9...

Info iconThis preview shows pages 1–3. Sign up to view the full content.

View Full Document Right Arrow Icon
Chapter 15- Conflict Management (9 questions) The Four “Ps” of Conflict Management -Problems -Perceptions and emotions -Principles -Processes Problems: -What we fight about -Expectations for self and others -Establishing expectations -Unfulfilled expectations -Infringement or encroachment -Resources -Personality clash or feud -Someone else’s fight -Difference of opinion -Inappropriate, impermissible, illegal behavior Observations About Problems: A. Conflicts occur all the time B. Conflicts are not reserved for a selected few C. Conflicts differ on many dimensions D. Resolving conflicts depends on their complexity and size Perceptions and Emotions: -Anger -Fear -Mistrust -Frustration, tension -Hostility -Destructiveness -Disruptiveness -Stereotypes--”Good” and “Bad” Principles (at stake): -Efficiency -Effectiveness -Quality -Precedent -Process and outcomes are fair -Parties like or dislike each other -Parties are satisfied with the process or outcome -Egos are protected -“Winners” and “losers” are created or minimized
Background image of page 1

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full Document Right Arrow Icon
The Four “Ps” of Conflict Management (continued) Processes (How we handle disputes): Intervene Ourselves--”Style” -Contending -Avoiding -Compromising -Accommodating -Collaborating Find a Third Party -When individuals or groups are unable to resolve their differences through direct negotiations 1. Arbitrator 2. Mediator 3. Conciliator 4. Consultant Arbitrator -A 3 rd party with the authority to dictate an agreement -Can be voluntary or compulsive -Will always result in a settlement
Background image of page 2
Image of page 3
This is the end of the preview. Sign up to access the rest of the document.

{[ snackBarMessage ]}