Chapter Nine- Work Teams and Groups

Chapter Nine- Work Teams and Groups - Cornell University...

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Cornell University  HADM 1115: Organization Behavior Chapter Nine: Work Teams and Groups Groups and Work Teams  o Group: two or more people having common interests, objectives, continuing  interaction  Emphasize individual leadership and individual accountability and individual  work products o Work team: group of people with complementary skills who are committed to a  common mission, performance goals, and approach for which they hold  themselves mutually accountable  Always a group Emphasize shared leadership, mutual accountability and collective work  products  Task oriented groups Why Work Teams?  o Useful in performing work that is complicated, complex, interrelated, and/or more  voluminous than one person can handle  o Benefits to Organizations Teams make important contributions to organizations in work areas that lend  themselves to teamwork  Teamwork: joint action by a team of people in which individual interests are  subordinated to team unity  Teams are appropriate when knowledge, talent, skills, and abilities are  dispersed across organizational members and require integrated effort for task  accomplishment  o Social Benefits to Individuals  Achieving psychological intimacy  Psychological intimacy: emotional and psychological closeness to other  team or group members  It results in feelings of affection and warmth, unconditional positive  regard, opportunity for emotional expression, openness, security and  emotional support and giving and receiving nurturance  Not necessary but very beneficial  Achieving integrated involvement   Integrated involvement: closeness achieved through tasks and activities  Results in enjoyable and involving activities, social identity, and self- definition, being valued for one’s skills and abilities, opportunity for  power and influence, conditional positive regard, and support for one’s  beliefs and values  1  |  P a g e
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Cornell University  HADM 1115: Organization Behavior Group Behavior  o Norms of Behavior Norms of Behavior: the standards that a work group uses to evaluate the  behavior of its members  May be written or unwritten, verbalized or no verbalized… May exist in any aspect of work group life  o Group Cohesion  Group Cohesion: the interpersonal glue that makes members of a group stick  together Can enhance job satisfaction for members and improve organizational  productivity  Highly cohesive groups are able to control and manage their membership  better  Highly cohesive groups are strongly motivated to maintain good, close  relationships among the members  o Social Loafing Social Loafing: the failure of a group member to contribute personal time, 
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This note was uploaded on 10/11/2008 for the course H ADM 115 taught by Professor Simons during the Fall '06 term at Cornell University (Engineering School).

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Chapter Nine- Work Teams and Groups - Cornell University...

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