Presentation2 MGMT fixed already.pptx

Presentation2 MGMT fixed already.pptx - TEAM 10 Ying...

Info icon This preview shows pages 1–9. Sign up to view the full content.

View Full Document Right Arrow Icon
TEAM 10: Ying Li (Christina), Feilang Ge, Anna Huang
Image of page 1

Info icon This preview has intentionally blurred sections. Sign up to view the full version.

View Full Document Right Arrow Icon
Topic Outline Introduction of Zappos Connections to the class material Discussion: Pros and Cons of Zappos new organization structure
Image of page 2
Question Have you heard of Zappos?
Image of page 3

Info icon This preview has intentionally blurred sections. Sign up to view the full version.

View Full Document Right Arrow Icon
Zappos Found in 1999, by Nick Swinmurn Derived from Spanish word “Zapatos” Company Size: 1000-5000 employees Headquarters: Las Vegas, Nevada 2009: acquired by Amazon Revenue (2011): $2,158,000,000
Image of page 4
Question Has anyone ever made a purchase from Zappos? What did you like most about your experience with Zappos?
Image of page 5

Info icon This preview has intentionally blurred sections. Sign up to view the full version.

View Full Document Right Arrow Icon
Customer Testimonials
Image of page 6
Zappos’s Mission and Values “WOW philosophy”: to provide the best customer service possible. Deliver WOW through Service Embrace and drive Change Be adventurous, creative, and open minded Be Humble Build a positive team and family spirit
Image of page 7

Info icon This preview has intentionally blurred sections. Sign up to view the full version.

View Full Document Right Arrow Icon
Zappos’s transition to Holacracy Zappos will completely change its company structure by April 30 th .
Image of page 8
Image of page 9
This is the end of the preview. Sign up to access the rest of the document.

{[ snackBarMessage ]}

What students are saying

  • Left Quote Icon

    As a current student on this bumpy collegiate pathway, I stumbled upon Course Hero, where I can find study resources for nearly all my courses, get online help from tutors 24/7, and even share my old projects, papers, and lecture notes with other students.

    Student Picture

    Kiran Temple University Fox School of Business ‘17, Course Hero Intern

  • Left Quote Icon

    I cannot even describe how much Course Hero helped me this summer. It’s truly become something I can always rely on and help me. In the end, I was not only able to survive summer classes, but I was able to thrive thanks to Course Hero.

    Student Picture

    Dana University of Pennsylvania ‘17, Course Hero Intern

  • Left Quote Icon

    The ability to access any university’s resources through Course Hero proved invaluable in my case. I was behind on Tulane coursework and actually used UCLA’s materials to help me move forward and get everything together on time.

    Student Picture

    Jill Tulane University ‘16, Course Hero Intern