Presentation2 MGMT fixed already.pptx

Presentation2 MGMT fixed already.pptx - TEAM 10 Ying...

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TEAM 10: Ying Li (Christina), Feilang Ge, Anna Huang
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Topic Outline Introduction of Zappos Connections to the class material Discussion: Pros and Cons of Zappos new organization structure
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Question Have you heard of Zappos?
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Zappos Found in 1999, by Nick Swinmurn Derived from Spanish word “Zapatos” Company Size: 1000-5000 employees Headquarters: Las Vegas, Nevada 2009: acquired by Amazon Revenue (2011): $2,158,000,000
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Question Has anyone ever made a purchase from Zappos? What did you like most about your experience with Zappos?
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Customer Testimonials
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Zappos’s Mission and Values “WOW philosophy”: to provide the best customer service possible. Deliver WOW through Service Embrace and drive Change Be adventurous, creative, and open minded Be Humble Build a positive team and family spirit
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Zappos’s transition to Holacracy Zappos will completely change its company structure by April 30 th .
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  • Fall '08
  • CALAFIORE

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