Key performance objectives for Fast Track Couriers.docx - Key performance objectives for Fast Track Couriers 1 Customer-Focused Objectives Key

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Key performance objectives for Fast Track Couriers 1. Customer-Focused Objectives Key Stakeholder: HR officer and Sale manager Timeframe: Monthly According business plan show that Fast Track Couriers have strong customer base and through a program of telephone follow-up to ensure customers’ ongoing satisfaction with business has admirable 87% retention rate for existing customers, to keep this strength that can help business grow faster we need to have customer-focused key performance objectives that include: 1.1 Staffs Attendance : As we are a couriers service, employees especially truck drivers must show up for work to provide service to customers. We have to set a goal of a percentage or number of attendance days the employee must meet within the performance period. As a small company and have only 5 office support employees so it is importance too in case someone can not show up need to have plan or policy to deal with this.
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  • Spring '17
  • Business

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