Key performance objectives for Fast Track Couriers
1. Customer-Focused Objectives
Key Stakeholder: HR officer and Sale manager
Timeframe: Monthly
According business plan show that Fast Track Couriers have strong customer
base and through a program of telephone follow-up to ensure customers’ ongoing
satisfaction with business has admirable 87% retention rate for existing
customers, to keep this strength that can help business grow faster we need to
have customer-focused key performance objectives that include:
1.1 Staffs Attendance :
As we are a couriers service, employees especially truck
drivers must show up for work to provide service to customers. We have to set a
goal of a percentage or number of attendance days the employee must meet
within the performance period. As a small company and have only 5 office
support employees so it is importance too in case someone can not show up need
to have plan or policy to deal with this.
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- Spring '17
- Business
