93%(46)43 out of 46 people found this document helpful
This preview shows page 1 - 2 out of 3 pages.
Key performance objectives for Fast Track Couriers1. Customer-Focused ObjectivesKey Stakeholder: HR officer and Sale managerTimeframe: Monthly According business plan show that Fast Track Couriers have strong customerbase and through a program of telephone follow-up to ensure customers’ ongoingsatisfaction with business has admirable 87% retention rate for existing customers, to keep this strength that can help business grow faster we need to have customer-focused key performance objectives that include: 1.1 Staffs Attendance :As we are a couriers service, employees especially truckdrivers must show up for work to provide service to customers. We have to set a goal of a percentage or number of attendance days the employee must meet within the performance period. As a small company and have only 5 office support employees so it is importance too in case someone can not show up needto have plan or policy to deal with this.