spcm 1500 chapter 5 notes

spcm 1500 chapter 5 notes - Listening the dynamic,...

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Listening – the dynamic, transactional process of receiving, recalling, rating, and responding to stimuli and/or messages from another. The Listening Process Stages 1. Receiving – acknowledging the message. 2. Recalling – remembering the essence of the message. 3. Rating – evaluating the message. 4. Responding – providing feedback. Barriers to Listening 1. Noise (Physical, semantic, psychological) 2. Message overload – too many messages to handle. 3. Message complexity – unable to understand or comprehend. 4. Lack of training – no formal listening courses. 5. Preoccupation – other issues on mind. a. Conversational narcissism – extreme amount of self-focusing to the exclusion of another person. 6. Listening Gap – Time difference between mental ability to interpret words and speed at which they arrive to the brain. Poor Listening Habits 1. Selective listening – attend to some parts of message and ignore others. 2.
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This document was uploaded on 10/10/2008.

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spcm 1500 chapter 5 notes - Listening the dynamic,...

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