spcm 1500 chapter 9 notes

spcm 1500 chapter 9 notes - Interpersonal Conflict the...

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Interpersonal Conflict – the interaction of interdependent people who perceive incompatible goals and interference from each other in achieving those goals. Interaction – conflicts are created and sustained throughout verbal and nonverbal communication. Interdependence – the people involved in the conflict rely on one another, need each other, and are in a relationship with one another. Perception – the psychological process involved in sensing meaning. Incompatible Goals – friction results when people’s goals differ and when people think that others stand in the way of the achievement of personal goals. Types of Conflict Image conflicts – self-presentation. Content conflicts – often called substantive because they revolve around an issue. o Public issues – issues outside the relationship o Personal issues – relate more closely to the relationship. Value conflicts – content conflicts in which the content is specifically a question of right and wrong. Relational Conflicts – issues concerning the relationship between two people. Power – the ability to control the behavior of another. Direct application of power – using any resources at your disposal to compel the other to
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spcm 1500 chapter 9 notes - Interpersonal Conflict the...

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