environmental management and firm performance (Klassen & McLaughlin, 1996) 2.4.1 Cost of Quality Cost of quality, frankly cost of poor quality, is a cost that is resulted from avoiding poor quality or occur as a result of poor quality of a product or a service. (Evans & Lindsay, 2008, 408) In environmental sense, cost of quality is the cost of generating wastes that do not add any value to the product or may even reduce the existing value (GEMI 1993, 4). Klassen and
This is the end of the preview.
access the rest of the document.