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Running Head: The Importance of Teams1The Importance of TeamsHCS 32506/24/2017Janice Foley
The Importance of Teams2The Importance of TeamsOur health care call center has noted an increase in call volume over the past year. We are now double the call volume we were, but with the exact same staff. Our budget has increased for this year, but not enough to hire any additional staff members. In this proposal we will determine how to allocate our new funds to increase our performance and efficiency, while improving our customer satisfaction. ProblemWith double the call volume and not enough budget for additional staff, we are facing poor customer satisfaction, decreased morale, and a reduction in productivity.RecommendationCurrently, the budgetary increase of $20,000 will limit us from increasing our staff, so what we propose is to create teams and provide updated training to help our employees handle the increased call volume. We can learn a lot from different industries such as aviation, auto racingand the military. Teams are very important for these industries because communication and team work saves them time and money, reduces risk, and increases efficiency (Murphy, 2014). Here at our call center, we believe that we can easily attain our goal by working together.It is always the expectation that a team will produce better results than the individual, but it is important to remember that effective teamwork rarely happens where there is no collaboration (Oandasan, et. al.,2006). A collaborative environment is needed in order for the team to achieve success. To create a collaborative environment, team members must practice the following: Assess the situation. Identify what is most important, and what can be placed on the backburner. Create a common goal. Teams are defined as a group of people who work toward a common goal so without a goal, there is no team. Allow each team member to express commitment, prioritize team actions, Once the goals are set, implementing the plan is the next