BSBMKG506-1-TermsAndDefinitions.docx - BSBMKG506 Plan...

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14BSBMKG506Plan market researchBSBMKG506 Plan market researchNameVanessa FletcherEmail address[email protected]Terms and definitions Below is a list of terms which are relevant to this unit. Please provide responses in your own words, to fully demonstrate your knowledge and understanding of each term. You will need to undertake your own research (online, dictionary, relevant books), in addition to reviewing your learning content. You should aim to present responses which average 75 words each (to provide sufficient evidence of your understanding). A minimum of 50 words is required. Your responses must be provided as if you were explaining the term to a person who has never heard of it before. Each submission should (i) average 15 words for each sentence (ii) be grammatically correct, (iii) error free and (iv) be presented in simple English. (A good tip here is to read all of your text aloud, to check for accuracy and good presentation. Another tip is to ask another person to proof-read your work, where possible). Now, please:(i)Provide a comprehensive definitionof each term. State WHAT the term means within the work place, in the first column.(ii)Provide a detailed explanationof the term. Your explanation must identify WHO, WHEN and WHERE this term would be applied within the work place, in the second column.(iii) Provide your own simple exampleof a situation where the term could be applied within the workplace in the blank row presented. Please Note:Where insufficient words are submitted, your responses will be returned for reworking.TermDefinition What does this term mean in the workplace in your own words(minimum of 50 words)ExplainWhen, how and who would applythis term in the workplace (minimum of 50 words). Example:Product knowledgeExample response:Product knowledge is to be aware of the types of products and services available and their limitations within the organisation. This knowledge is critical in providing accurate Example response:Product knowledge is relevant in the workplace as it ensures that the employees are providing accurate, relevant and timely information to customers. When all employees are
14BSBMKG506Plan market researchTermDefinition What does this term mean in the workplace in your own words(minimum of 50 words)ExplainWhen, how and who would applythis term in the workplace (minimum of 50 words). information to the customers. All employees should have access to information about all products and be informed through regular updates via meetings or informal discussions on any new products or services that are offered or changes to existing productsand services.informed and have high levels of product knowledge, prompt and accurate responses are provided to customers. This enables trust to be built between the customer, the employee and the organisation.

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