BUS 407 Week 7 discussion.docx

BUS 407 Week 7 discussion.docx - From the scenario outline...

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From the scenario, outline a plan for a one (1) day training program that follows the Experiential Learning Model. . Objectives of the one-day training 1. To help front desk patient coordinator implement a  consistent technique for checking in patients. 2. To promote patient/customer engagement skills 3. To learn communication skills and the right procedure to  checking patients in the electronic health record system. 4. Successfully check patients in while providing excellent  customer service.  Overview Breakfast (8:30-9)     Provided on site Introduction (9-10) The training course will begin with the patient coordinator  trainees introducing themselves. Trainor will introduce training  topics.  Break Ice Game  Discuss check in process  Discuss examples of good and bad customer service 10-10:30 Break
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Discussion/Lecture       (10:30- 11:30) How to greet patients How to check them in on the computer  How to answer appointment AND wait time inquires 11:30-12:30 Lunch Break (Lunch provided) Experience (12:30- 2) Discussions: share issues on the information provided
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