RobertsCMBA5140-3.docx - NORTHCENTRAL UNIVERSITY ASSIGNMENT COVER SHEET Student Chanterries Roberts THIS FORM MUST BE COMPLETELY FILLED IN MBA5140-8

RobertsCMBA5140-3.docx - NORTHCENTRAL UNIVERSITY ASSIGNMENT...

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NORTHCENTRAL UNIVERSITYASSIGNMENT COVER SHEETStudent: Chanterries RobertsTHIS FORM MUST BE COMPLETELY FILLED INMBA5140-8Emmet FritchOperations ManagementPrepare a Service Blueprint with Process Enhancements<Add student comments here>Faculty Use Only<Faculty comments here><Faculty Name><Grade Earned><Date Graded>
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RobertsCMBA5140-81A Service Blueprint for a night at the HiltonChanterries RobertsNorthcentral University
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RobertsCMBA5140-82Blueprint for a One Night Stay at Hilton Atlanta Airport PhysicalEvidenceHilton’sreservation websiteHotelexteriorParking/ValetEmployeesuniformReservation deskItinerary/Bill ofstayHotel KeyHotelInteriorRoomsElevatorsBrochures fornearbythings/places todo orvisitPlaces tovisit/Locationof hotelRoomInteriorAmenitiesGuestBathroomReceiptof billCheck-out deskHotelexteriorParking/ValetCustomerActionsSearch forroom availability and call/makereservation onlineArrive athotel forstayCheck-inandreceivekey forroomGo toreservedroomCall deskfordinnerreservationsGo todinnerEatSleepandShowerCheckout ofhotelOnstage/VisibleContactEmployeeActionsGreetcustomer, process
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