2%20-%20JobPerformance%20-%20Student%20version

2%20-%20JobPerformance%20-%20Student%20version - Job...

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Job Job Performance Performance September 2, 2008 September 2, 2008
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Class Agenda Job performance defined Job analysis Steps involved Measuring task performance Other performance dimensions Citizenship behavior Counterproductive behavior
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Job Performance
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Job Performance Definition:  The value of the set of behaviors that contribute, either  positively or negatively, to organizational goal accomplishment Performance is not the consequences or results of behavior—it is  the behavior itself What is good about this distinction? What is bad about this distinction?
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Job Performance Three Categories: Task performance – routine vs. adaptive Citizenship behavior Counterproductive behavior
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Task Performance Task Performance Definition:  employee behaviors that are directly  involved in the transformation of organizational resources into the  goods or services that the organization produces.
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Task Performance How do we identify relevant behaviors? Job analysis 1. Generate a list of general job dimensions 2. Come up with specific tasks within those general dimensions 3. Rate tasks on frequency and importance 4. Use most critical tasks to define “task performance” Example: Professor One helpful tool is O*NET
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Job Analysis
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Job Analysis Exercise: Get into groups Perform the first two steps of a job analysis for … Break down the job into 4 general dimensions Identify 2 key tasks per dimension Write your resulting 8 tasks on the board, identifying which  dimension they are embedded within
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Measuring Performance Among other things, job analysis is used to create measurement tools  for conducting performance evaluations Some tools are very short and subjective, while others are  comprehensive and specific
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Measuring Performance Validity Deficiency Contamination “True” Job Performance Measure of Job Performance
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Measuring Performance One general measure of job performance. “Think about the job performance of the person you have been asked to rate. 
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2%20-%20JobPerformance%20-%20Student%20version - Job...

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