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Unformatted text preview: Organizational Behavior Chapter Five: Stress Stress : Psychological response to demands where there is something at stake and where coping with the demands taxes or exceeds a persons capacity or resources Stressors : The demands Strain : The negative physical and emotional consequences of stress S t r e s s o r S t r e s s o r- S t r e s s S t r e s s- S t r a i n F r a m e w o r k S t r a i n F r a m e w o r k S T R E S S W o r k H in d r a n c e W o r k C h a lle n g e N o n w o rk H in d r a n c e N o n w o r k C h a lle n g e S T R A I N S T R E S S O R S Hindrance Stressors : Perceived as hindering progress toward personal accomplishments or goal attainment. Tend to be associated with negative emotions. Challenge Stressors : Perceived as opportunities for learning, growth, and achievement. Tend to be associated with positive emotions. Stressors: R ole conflict R ole ambiguity R ole overload Daily hassles Time pressure W ork complexity W ork responsibility W ork-family conflict Negative life events Family time demands P ersonal development P ositive life events S tre s s o rs S tre s s o rs H in d ra n c e C h a lle n g e W o rk N o n w o rk Work Hindrance Stressors : Role Conflict: conflicting expectations that others may have of us. Role Ambiguity: lack of information regarding what needs to be done in a role; unpredictability of performance of that role Role overload: Number of roles is too high, cant perform some/all of the roles effectively...
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- Spring '08