Chapter 2 Notes - Organizational Behavior Chapter Two: Job...

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Organizational Behavior – Chapter Two: Job Performance Job Performance : Value of the set of behaviors that contribute, positively or negatively, to organizational goal accomplishment. Three categories of Job Performance. - It’s the behavior itself: Good because it’s easier to control - Bad because it ends up being what matters 1) Task Performance : Employee behaviors that are directly involved in the transformation of organizational resources into the goods or services that the organization produces - Routine: Well-known or habitual responses by employees to predictable task demands - Adaptive: Thoughtful responses by an employee to unique or unusual task demands Job Analysis : (Also used to create measurement tools for conducting performance evaluations) 1) Generate list of general job dimensions 2) Come up with specific tasks within those general dimensions 3) Rate tasks on frequency and importance 4) Use most critical tasks to define “Task performance” Measuring Performance Validity Deficiency Contamination “True” Job Performance Measure of Job Performance Occupational Information Network (O*NET)
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Chapter 2 Notes - Organizational Behavior Chapter Two: Job...

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