Study Guide Exam final com 240 review part 1

Study Guide Exam final com 240 review part 1 - Try to...

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Conflict happens in all organizations Levels of Conflict Interpersonal Intergroup Interorganizational Phases of conflict Latent: grounds for conflict exist Perceived: perception of incompatibility Felt: recognize conflict, plan strategies Manifest: communicate conflict Aftermath: short and long term effects Ways of navigating through conflict Traditional (Distributive): Taking positions, each party works to maximize their gains and minimize their losses. Collaborative (Integrative): Interest-based approach, working together to maximize gains for both sides. Using an interest-based approach (collaborative) Focus on the situation, not the people Focus on the needs and interest
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Unformatted text preview: Try to generation a number of options that advance shared interests Maintain open communications to revisit discussion in future if kneed be Third Party Conflict Resolutions Managers Mediators Arbitrator Stress in Organizations Besides conflict there are other environmental factors that can lead to stress: Role in the organization Relationships at work Career Development Lack of resources Structure in climate There are some thing that occur when people are burned out Emotional exhaustion Depersonalization Decreased personal accomplishment How do people cope with being stressed? Problem focused coping Emotion focused coping...
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This note was uploaded on 03/19/2008 for the course COM 240 taught by Professor Lillie during the Fall '07 term at Michigan State University.

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