SHRM-BoCK-FINAL.pdf - THE SHRM BODY OF COMPETENCY AND KNOWLEDGE shrmcertification.org\/SHRMBOCK TABLE OF CONTENTS Introduction to the SHRM Body of

SHRM-BoCK-FINAL.pdf - THE SHRM BODY OF COMPETENCY AND...

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THE SHRM BODY OF COMPETENCY AND KNOWLEDGE shrmcertification.org/SHRMBOCK
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TABLE OF CONTENTS Introduction to the SHRM Body of Competency and Knowledge ................................................... 1 What Are Competencies? ........................................................................................................................................... 3 Development of the SHRM BoCK .............................................................................................................. 4 New Material in the 2017 BoCK ............................................................................................................................... 6 Organization of the SHRM BoCK Document ....................................................................................................... 7 Section 1: Behavioral Competencies ........................................................................................................ 7 Section 2: HR Expertise ................................................................................................................................ 7 Section 1: Behavioral Competencies ................................................................................................... 8 How to Read This Section .......................................................................................................................................... 8 Leadership Cluster ........................................................................................................................................................ 11 Leadership & Navigation ............................................................................................................................. 12 Ethical Practice ............................................................................................................................................... 14 Interpersonal Cluster .................................................................................................................................................. 17 Relationship Management .......................................................................................................................... 18 Communication ............................................................................................................................................ 20 Global & Cultural Effectiveness ................................................................................................................ 22 Business Cluster .......................................................................................................................................................... 25 Business Acumen ......................................................................................................................................... 26 Consultation .................................................................................................................................................... 28 Critical Evaluation ......................................................................................................................................... 30 Section 2: HR Expertise ....................................................................................................................... 32 How to Read This Section ........................................................................................................................................ 32 People Knowledge Domain ..................................................................................................................................... 35 Functional Area #1: HR Strategic Planning ........................................................................................... 36 Functional Area #2: Talent Acquisition .................................................................................................. 38 Functional Area #3: Employee Engagement & Retention ............................................................... 39 Functional Area #4: Learning & Development ..................................................................................... 41 Functional Area #5: Total Rewards ......................................................................................................... 42 Organization Knowledge Domain ......................................................................................................................... 43 Functional Area #6: Structure of the HR Function ............................................................................. 44 Functional Area #7: Organizational Effectiveness & Development ............................................ 45 Functional Area #8: Workforce Management ..................................................................................... 46 Functional Area #9: Employee & Labor Relations ............................................................................. 47 Functional Area #10: Technology Management ................................................................................. 49 Workplace Knowledge Domain .............................................................................................................................. 51 Functional Area #11: HR in the Global Context .................................................................................... 52 Functional Area #12: Diversity & Inclusion ............................................................................................ 53 Functional Area #13: Risk Management ................................................................................................ 54 Functional Area #14: Corporate Social Responsibility ...................................................................... 56 Functional Area #15: U.S. Employment Law & Regulations ............................................................. 57 Appendix A: Glossary .......................................................................................................................... 59 Appendix B: Resources ........................................................................................................................ 69
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For more than sixty-five years, the Society for Human Resource Management (SHRM) has served the human resources (HR) profession. HR professionals worldwide look to SHRM for comprehensive information and tools to help them perform effectively at their jobs, to develop their careers, and to partner strategically with employers. SHRM also works to advance the HR profession as a whole, ensuring that as business changes, HR evolves to meet business needs. Increasingly, business leaders understand that effective people management is a strategic imperative. As a result, employers expect HR professionals to demonstrate, in addition to a thorough knowledge of HR concepts and requirements, the behavioral competencies required to effectively apply that knowledge in the modern workplace in support of organizational goals. In 2011, SHRM began a program of research involving thousands of HR professionals to identify the critical competencies needed for success as an HR professional. This research led to the development of the SHRM Competency Model, which defines eight key behavioral competencies ( Ethical Practice, Leadership & Navigation, Business Acumen, Relationship Management, Communication, Consultation, Critical Evaluation and Global & Cultural Effectiveness ) and one technical competency ( HR Expertise ). The SHRM Competency Model provides HR professionals with a comprehensive roadmap for developing the capabilities they need to advance their careers and improve their effectiveness in the workplace.
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