AS1.docx - .Establishedin1952,itswidgets , equipment The...

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INNOVATIVE WIDGETS CUSTOMER SERVICE DELIVERY PLAN About Innovative Widgets Innovative Widgets is the largest producer of widgets in Australia. Established in 1952, its widgets are used as components in a broad range of machinery, from domestic appliance to industrial equipment. The company is family-owned and run by the children and one grandchild of the founder, who collectively for the board of directors. Until recently, the grandchild had acted as man- aging director of Innovative Widgets.  Innovative Widgets operates from location. There are store areas in the warehouse (for raw materi- als used to make the widgets), a machine workshop (where the widgets are produced) and dis- patch and delivery areas. The office block houses the following operational departments: purchasing sales  accounts human resources a recently established customer services team  In- no- va- tive Wid- gets Or- gani- za- tional Chart BOARD OF DIRECTORS MANUFACTURING WAREHOUSE OFFICE Accounting Purchasing Sales Customer ser- vice Human resource Manufacturing Quality assurance Stores Despatch Deliveries
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Overall, Innovative widgets employs over 50 staff. Last year, it made a pre-tax profit of $2,240,000 with a turn over of $16,000,000. It has a diverse range of customer's with 40% of the total profits from major mining equipment company in Australia. And 60% coming from sales to medium and small businesses.
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