MG371 Case Analysis - James Williams.docx

MG371 Case Analysis - James Williams.docx - The case...

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The case introduces a regional health care system called Mountain States Healthcare(MSH) encompassing Utah, Idaho, Colorado, and Wyoming. Originally it begun as a hospital in Salt Lake City, Utah who by success of business acumen and the experienced officers on the board of directors, became Utah Health Group (UHG). They purchased other hospitals and clinics less profitably operated with each hospital acting as a separate entity under the name. I find it interesting that a consulting firm pointed out several areas of administration which could be consolidated, using the latest technology, to realize a tremendous reduction in costs. The reason that I find the information provided by the consulting firm interesting is because it is just speculation based on a few variables that had not been tested fully. All the thoughts that the consulting firm had would still need to be sampled but the only way this could happen is if the shareholders would be the guinea pigs of the “trial”. However, this seems to be the law of the land in terms of the development and planning of products and services. I’m not certain about the decision to wait until a certain point in time to introduce the new plan surrounding the facility until after the director is named was a good call. On the other hand, a bigger issue, is that the committee did not select the female candidate “Colleen Kennedy” because of a comment made by Aaron Nelson. The comment that Mr. Nelson made is gender sensitive and seems to be handled with little regard. They chose not to give Colleen the position to avoid causing animosity in a male dominant workplace. I do believe that there may be some laws that prevent this type of deselection process from taking place. It seems to be a form of discrimination. The decision that the MSH committee took to appoint Kyle Christiansen over Colleen due to personal preferences based on gender, friendship, among other discrediting factors, was unjust on both ends. Overall, there were steps that heeded proper analysis among the upper echelon that lead to detrimental changes because of the current progress. The current situation when Colleen confronted Kyle without making an appointment becomes a result of the tension building from lower level management, specifically disabling the employees to work flexible hours to accomplish task without a supervisor, as well as moved them from Denver. In addition to moving before the new systems were installed and tested; Kyle also forced the staff to cancel their contracts with their primary software vendor and rely on a default software system that caused billing to stock up on top of cripple the financial services. The offices in Wyoming and Idaho
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