Blueprint.pptx - Physical Evidence Customer Calls to Reserve Room Action of The Customer Customer Arrives at the hotel Onstage Employee Actions Bellhop

Blueprint.pptx - Physical Evidence Customer Calls to...

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Hilton Hospitality Blueprint Physical Evidence Customer Calls to Reserve Room Registration /Customer Services Desk Hotel Lobby, Hallways, Elevators/ Stairs Onsite Dining/ Room Service Food Menu Hotel Amenities Registration /Customer Service Desk Action of The Customer Customer Arrives at the hotel. Customer begins check in process. Hotel Customer and/or Guests head to their room. Hotel Guest may order room service to be
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