HRD2602-2016-6-E-1.pdf - UNIVERSITY EXAMINATIONS Q U N I SA...

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Unformatted text preview: UNIVERSITY EXAMINATIONS UNIVERSITEITSEKSAMENS Q U N I SA mm HRD2602 Manyune 2016 TRAINING AND DEVELOPMENT PRACTICES Duration 2 Hours 75 Marks EXAMINERS FIRST MS SF AHMED SECOND MRS L DIEDERICKS Closed book examination This examination question paper remains the property of the Universny of South Africa and may not be removed from the examination venue This examination questton paper con5ists of live (5) pages INSTRUCHONS (1) This examination paper con5ists of live questions of 25 marks each (2) Answer only three of the five questions If you answer more than three questions, only the first three questions WIII be marked (3) Write legibly and number your answers correctly (4) Write the numbers of the questions that you have answered on the first page of the examination answer book [TURN OVER] HRD2602 MAY/JUNE 2016 ANSWER ANY THREE OF THE FOLLOWING FIVE QUESTIONS. Question 1 MKN FashIon specralIses In the sale of clothIng and accessories The company was founded In 2003 as a venture to aid unemployed women In the community MKN Fashion started as a small store in Durban and It 18 now an established company With multiple stores nationWIde Recently, Mrs MokgosL the training and development manager at MKN Fashion, was called In by her superVIsor He raised some concerns about the human resources (HR) practices in the department Mrs Mokgom asked you, a well-known HR consultant, With many years of experience, to aSSIst her With the followrng 11 12 13 The education, training and development (ETD) practItIoner at MKN FashIon Will retire next month Mrs MokgOSI has been groommg three staff members from the trainIng and development department for this posmon o The first staff member, Liezl Deas, assets In solvrng performance problems In the organrsation, assets the employer and employees WIth the development of a workplace skills plan (WSP), and Identifies the learning and development needs of both IndIVlduaIS and groups . The second staff member, Sam Gumede, links traimrig plans to the strategIc busaness plans of the organisation, assesses the competency status of IndIVIduals against agreed quality standards, provrdes support and IogIstical backup for the enablement of training, and advrses MKN Fashlon on the Implementation of the WSP - The third staff member, Salma CarrIm, performs the functions of planning, organismg, leadIng and control In order to achieve the department’s and organisatron’s goals, aSSIsts MKN Fashion With drafting an annual trainmg report against the approved WSP, and evaluates the impact of ETD on the effectIveness of IndIVIduals or the organlsation 1 1 1 Copy the table below Into your answer book and, based on the descriptions of the roles that the three staff members are fulfIfling, complete It lndIcate the roles of an ETD practitioner that these candidates are currently fulfilling -—_ —— —— —— 1 1 2 After completing the table above, discuss which one of the three candidates IS best swted for the posmon of the ETD practitioner and should be appomted at MKN Fashion (3) _ _ _ (7) Sarah Gumede, an intern at MKN Fashion, has often come across the terms “education, training and development (ETD) policy" and “annual training report (ATR)” She knows that these are Important documents but is unsure of the difference between the two Mrs Mokgom has asked that you a55ist Sarah by 1 2 1 Briefly explaming what an ETD policy and an ATFt are (2) 1 2 2 Identrfying four elements that can be Included In an ETD policy and four elements that can be Included in an ATFt (8) Mrs MokgoSI wants to Implement an ETD quaIIty assurance system at MKN Fashion Prowde fIve reqUIrements that are Important for a qualIty assurance system to be effective (5) [25] [TURN oven] HRDZBOZ MAY/JUNE 2016 Question 2 You log onto myUnisa on the nIght before your HRD2602 examination and see that Noyolo, one of your fellow HRD2602 students, is In a panic and has desperately asked someone to assrst her With certatn aspects of the work that she Is struggling to understand SInce you are well prepared for the examination, you deCIde to help her by answering the followmg questions that she has posted on a dlSCUSSIOI‘I forum 21 22 23 24 Define and explarn the relationship between learmng outcomes, unit standards and qualifications (6) Explain to Noyolo what a grant recovery is and discuss the reqUIrements that need to be met in order for an organisation to qualify for a grant recovery In your discussmn, refer to the Items that need to be submitted to the relevant SETA and the grant recovery amount to which the organisation is entrtled (6) Noyolo understands that the national qualIficatIons framework (NQF) Is an integrated approach to educatlon and training In South Africa At Noyolo’s organisation, there are two HR administrators, Shamantha and Mark Shamantha has completed Matnc and Mark has obtained a higher certificate In HR management Indicate the followmg With regard to Shamantha and Mark’s quaIIfications 2 3 1 The sub-frameworks under thch their qualifications would fall (2) 2.3 2 The NQF levels of their qualifications (2) 2 3 3 Whether Mark or Shamantha is better qualified (2) Noyolo does not understand why the SkIlls Development Act (No 97 of 1998) was legislated Prowde some inSIght by IndIcating seven purposes of the SkIIIs Development Act (7) [25] Question 3 31 32 33 You have recently been appomted as the manager of your local cricket club Name and discuss two management functions that you may have to perform Prowde an example of a typical actIVIty for each of the two management functions (6) Content refers to the material that is to be learnt by trainees ldentrty and briefly discuss three factors that Will Influence the selection of content for a trainIng programme (6) You want to determine If you Will also be able to act as a skills development faCIlitator (SDF) at your cricket club Elaborate on the concept of an SDF by answering the followmg questions 3 3 1 Explain what an SDF IS (3) 3 3 2 Describe the criteria and competences that should be consrdered when selecting an SDF (5) 3 3 3 Do you thInk it Will be appropriate for a cricket club to appomt an SDF? Refer to the responSIbilitIes or functIons of an SDF when givmg reasons for your answer (5) {25] [TURN oven] HRDZGOZ MAY/JUNE 2016 Question 4 Care Med is a South African based pharmaceutical company that was founded by Mark Botha in 1996 Care Med manufactures and packages a Wlde range of pharmaceutical products With a key focus on vaccrnes and antr—retrovrrai treatment (AFtVs) Over the years. Care Med has grown from a Single pharmacy to a cross-country chain of retail pharmaCIes and a pharmaceutical manufacturing Site based in Cape Town The company has plans for further expanSIon, however, Sarah Bosman, the HR manager at Care Med, has many training and development concerns that need to be resolved before the company can consider expansron She has come to you for aSSIStance. 41 42 43 44 Sarah has desided that she wants to determine the training needs of Care Med systematrcally and has chosen the Michalak and Yager model to do so She has already completed steps 1 to 3 of the model by identifying the behavroural contradictions and analysmg the cost and value of the training She discovered that there is a lack of communication skills, which Is causrng conflict among employees in the sales diViSion She is unsure about what to do next and requests that you identify and briefly discuss the remaining steps to follow, usmg the Michalak and Yager model (10) Sarah has identified that employees in the sales lelSlOl‘l requrre training in conflict management to ensure that their relationships wrth colleagues and customers prosper She has formulated the followmg learning outcome to satisfy the training need mentioned above “After completing the training programme, staff Will be able to identify effective conflict resolution strategies ” 4 2 1 Indicate the three requrrements for a smtable learning outcome (3) 422 Discuss whether the learning outcome that Sarah formulated is sunable or not Give reasons for y0ur answer (2) 4 2 3 Assume that the learning outcome does not meet all three reqwrements and amend the learning outcome so that it is smtable and addresses the training need identified at Care Med (1) Sarah wants to use electronic learning (e—Iearning) to present training In the future and wants to convmce management that this is a good idea Assrst her by prowding three benefits of usung e- learning to present training (3) Sarah knows that assessment is the process of finding out to what extent learning outcomes have been achieved However, she is unsure of the difference between assessment methods and assessment instruments Differentiate between assessment methods and assessment instruments by explaining each of these and provrde two examples of each that would be appropriate for the conflict management training for the sales staff (6; [25 [TURN OVER] HHDZBOZ MAY/JUNE 2016 Question 5 Lowse is an intern in the training and development diViSicn at Sawy Bank As she has not had much experience in the field, she is unsure of certain aspects and comes to you, her supemsor, for adwce She asks you to explain the followmg to her 51 52 53 Lowse knows that there are a number of learning theories that explain how different people View learning She is able to differentiate between the followmg behawourist theory, humanistic theory, gestalt theory, experimental theory, cooperative learning and metalearning As part of her orientation, she was reqUIred to prowde three examples of Situations where learning occurred She drafted the followmg statements . Statement 1 The student finds it eaSIer to understand the HRD2602 module content after discussmg it With fellow students 0 Statement 2 The woman puts on her seatbelt before drivmg in a car a Statement 3 He sees the forest before seeing the trees Each of her statements represents a different learning theory Copy the table below into your answer book and complete it by Identifying the applicable learning theory for each statement Briefly explain each learning theory that you have Identified A- olicable learnin theo Ex-lanation of the learnin theo (6) Statement 1 — Statement 2 — — Statement 3 You are well aware that adults learn differently from children Louise is gomg to present a training programme to adults for the first time Describe the unique characteristics of adult learners to her to ensure her training programme Will be a success (10) Lowse wants to ensure that a posmve learning enwronment is created for effective learning to take place Identify three factors that contribute to a positive teaming enwronment and prowde two practical ideas for each factor that Lomse can implement to ensure that a posmve learning enVIronment is created (9) [25] Total [75] @ UNISA 2016 ...
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