Detailed_Table_of_Contents.pdf - Brief Contents About the...

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Brief Contents About the Authors v Preface xi List of Figures xv List of Tables xix List of Perspectives xxi Visual Walkthrough xxvi P ART 1 The Basis of Global Management Theory and Practice 1. Management: Science, Theory, and Practice 3 2. Management and Society: The External Environment, Social Responsibility, and Ethics 37 3. Global, Comparative, and Quality Management 57 Part 2 Planning 4. Essentials of Planning and Managing by Objectives 95 5. Strategies, Policies, and Planning Premises 116 6. Decision Making 137 P ART 3 Organizing 7. The Nature of Organizing, Entrepreneuring, and Reengineering 173 8. Organization Structure: Departmentation 190 9. Line/Staff Authority, Empowerment, and Decentralization 206 10. Effective Organizing and Organization Culture 219 P ART 4 Staf fi ng 11. Human Resource Management and Selection 243 12. Performance Appraisal and Career Strategy 272 13. Managing Change through Manager and Organization Development 293 P ART 5 Leading 14. Human Factors and Motivation 325 15. Leadership 350 16. Committees, Teams, and Group Decision Making 375 17. Communication 391 P ART 6 Controlling 18. The System and Process of Controlling 423
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19. Control Techniques and Information Technology 446 20. Productivity, Operations Management, and Total Quality Management 473 Appendix A Summary of Major Principles or Guides for the Managerial Functions of Planning, Organizing, Staf fi ng, Leading, and Controlling 505 Appendix B Management Excellence Survey 514 Name Index 523 Subject Index 529 xxxii Brief Contents
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Contents About the Authors v Preface xi List of Figures xv List of Tables xix List of Perspectives xxi Visual Walkthrough xxvi P ART 1 The Basis of Global Management Theory and Practice 1. Management: Science, Theory, and Practice 3 De fi nition of Management: Its Nature and Purpose 4 Managing: Science or Art? 11 The Evolution of Management Thought 11 History of Innovation and Fads 15 Patterns of Management Analysis: A Management Theory Jungle? 16 The Systems Approach to the Management Process 21 The Functions of Managers 25 The Systems Model of Management and the Organization of This Book 27 Summary 28 Key Ideas and Concepts for Review 28 For Discussion 29 Exercises/Action Steps 29 Internet Research 30 International Case: McDonald’s: Serving Fast Food Around the World 30 References 33 2. Management and Society: The External Environment, Social Responsibility, and Ethics 37 Operating in a Pluralistic Society 39 The Technological Environment 39 The Ecological Environment 40 The Social Responsibility of Managers 41 Ethics in Managing 45 Trust as the Basis for Change Management 50 Summary 51 Key Ideas and Concepts for Review 51 For Discussion 52 Exercises/Action Steps 52
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xxxiv Contents Internet Research 53 International Case: Spirituality in the Workplace 53 References 54 3. Global, Comparative, and Quality Management 57 International Management and Multinational Corporations 58 Country Alliances and Economic Blocs 63 International Management: Cultural and Country Differences 66 Porter’s Competitive Advantage of Nations 72
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