exam 2 review sheet .docx - Exam 2 Review Sheet Chapter 4 Productive Behaviors Job performance is the most common form of productive behavior Productive

exam 2 review sheet .docx - Exam 2 Review Sheet Chapter 4...

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Exam 2 Review Sheet Chapter 4: Productive Behaviors -Job performance is the most common form of productive behavior -Productive Behaviors: employee behavior that contributes positively to the goals and objectives of the organization oWhen an employee first enters an organization, there is a transition period during which he or she is not contributing positively oFrom an organizational perspective, a new employee is actually a liability because he or she is typically being compensated during this unproductive period oFinancial termsrepresents the point at which the organization beginsto achieve some return on the investment it has made in the new employee Job Performance-Defined as “all the behaviors employees engage in while at work”-Employees often engage in behaviors at work that have little or nothing to do with job specific tasks -Represents behaviors employees engage in while at work that contribute to organizational goals -Represents behaviors that are formally evaluated by the organization as part of the employees responsibilities and duties -Job performance should be distinguished from effectiveness, productivity, and utilityoEffectivenessevaluation of the RESULTS of an employees job performanceoProductivitytakes into account the COST of achieving a given level of performance of effectiveness Efficiencylevel of performance that can be achieved in a specific time frameoUtilityVALUE of a given level of performance, effectiveness, or productivity for the organization Models of Job Performance -Efforts to model job performance are aimed at identifying a set of performance dimensions that are common to all jobs -Job Specific Task Proficiencyincludes behaviors associated with the core tasks that are unique to a particular joboCounting money, recording deposits, and cashing checks -Non Specific Task Proficiencybehaviors that must be performed by some or all members of an organization, but that are not specific to a particular job oCollege professor is teaching and research in a given subject area-Two major criteria of job performance can be found across models: in-role (task) performance and extra-role (contextual) performance -Technical Performance(In-role): oCore tasks performed well
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oExamples vary by joboPerformance on the technical aspects of the job (e.g. a nurse’s performance with respect to drawing blood, ensuring delivery of medication, etc.), tasks that must be performed within a given occupational position-Contextual Performance(extra-role): o“Good citizen”: Behaviors that go “above and beyond” the required role to aid technical, core performanceoOften involve interpersonal factors, nontechnical abilities such as being able to communicate effectively, exhibiting motivation and enthusiasm, and being a good team member; remaining 6 dimensions = extrarole and tend to cut across different jobs.
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