Exam 1 Study Guide - Training & Development.docx

Exam 1 Study Guide - Training & Development.docx -...

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Chapter 1 *Understand what human capital is and why it is important. Human capital is an intangible asset owned by the individual employee. It is not easy to imitate and is not standardized across companies. It is important to help maintain a competitive advantage against competitors. *Understand details about informal learning programs verses formal learning programs and explicit knowledge verses tacit knowledge. Formal training and development Programs, courses, and events that are developed and organized by the company Informal learning Learner initiated Occurs without a trainer or instructor Motivated by an intent to develop Does not occur in a formal learning setting Breadth, depth, and timing is controlled by the employee Explicit knowledge Well documented, easily articulated, and easily transferred from person-to-person Primary focus of formal training and development Tacit knowledge Personal knowledge based on individual experiences that is difficult to codify Result of informal learning * Understand the all the steps and their components in the “training design process”. There is a great model on page 11 to help you learn and understand the steps.
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*Understand the Instructional System Design (ISD) model including advantages and disadvantages, as well as overcoming the flaws of the ISD Model. Instructional System Design (ISD) – refers to the process for designing and developing training programs. Advantages Helps ensure the effectiveness of training and development Disadvantages Step by-step approach is rarely followed in real life organizations Necessary requirement of trainers adds time and cost to developing a training program Implies an end point: evaluation May lead to assumption that training is the best solution Overcoming the flaws of the ISD Model Training design should be systematic, yet flexible enough to adapt to business needs Conduct a needs assessment *Understand “The Forces Influencing Working and Learning”
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Economic cycles Globalization Increased value place on intangible assets and human capital Focus on link to business strategy Changing demographics and diversity of the workforce Talent management Customer service and quality emphasis New technology High-performance work systems *Understand the difference between Human Capital, Customer Capital, Social Capital and Intellectual Capital. Human capital: Refers to employees’ attributes, life experiences, knowledge, inventiveness, energy, and enthusiasm Intellectual capital: Codified knowledge that exists in a company Social capital: Relationships in the company Customer capital: Value of relationships with persons or other organizations *Understand generational differences and how they impact training.
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  • Fall '15
  • Mann

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