MGT 450 - Changing Business Processes
Monday, 4:00 – 6:00pm
Available by Appointment
Monday, 12:55 pm – 3:55 pm
Process Mapping, Process Improvement and Process Management
, by Donald J. Madison, Patton Press, 2005,
ISBN – 13: 978-1-932828-04-7.
The focus of this course is on changing business processes to improve organizational performance.
must apply appropriate tools to analyze tradeoffs among objectives, identify feasible alternatives, assess
alternatives, prescribe and justify problem solutions, and plan implementation.
During the semester, each of you will work as part of a team to describe, analyze, and suggest changes to a
business process currently employed or to design a new business process.
You will work with a firm that has
volunteered to participate.
Your primary purpose will be to understand current processes, explore innovative
changes, and then provide practical recommendations that will improve one or more dimensions of the client’s
business process (i.e., productivity, cost, quality, time, flexibility).
In most cases, the client organization will have
a clear idea of which dimension they want to target for improvement.
The project will also give you the
opportunity to apply some of the theories and techniques you have learned to a “real-world” situation outside the
In the third week, you will be introduced to the potential projects and form into project teams.
remainder of the semester, you and your teammates will interact with representatives of the client organization,
collect information from managers and specialists, and prepare reports for the client and the class.
research, analysis and presentation work will require close cooperation among team members.
and group assignments will be given.
You will find that the weeks of the semester will pass very quickly.
Your success will depend in large part on
your ability to structure and schedule your workload so you have the data and the time needed before making
decisions and recommendations.
A set of guidelines is provided to help you visualize and prioritize the
elements of the project.